Nextiva IVR & Virtual Agents

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How It Works

Nextiva IVR & Virtual Agents offers a web-based system designed to build complex call handling and messaging solutions. We offer a comprehensive applications library that integrates speech recognition and API technology, along with Google Cloud and IBM Watson, to boost productivity, streamline processes, and enhance customer satisfaction, ultimately increasing your bottom line. Our cloud-based Virtual Agents help automate interactions between your organization and your customers, while also supporting human agents. Powered by artificial intelligence, our Virtual Agents autonomously manage routine and repetitive transactions, freeing up more time for live agents to focus on complex calls.

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Features

Increase credibility

Improve your customer experience is to implement a business phone service with an auto attendant with an Interactive Voice Response (IVR) functionality. IVRs are an excellent way to improve brand image because they present a consistent, welcoming, and on-brand greeting to every caller before they reach a representative. This comes across as organized and professional, which boosts credibility in the eyes of customers. It also sends the message that your business is equipped to handle a wide range (and high volume) of customer calls.

Learn more, save more

The advantage of your customers interacting with a computer before speaking with a live agent is that a computer is built to collect, process, and store high levels of information. The data that your IVR collects about caller's inquiries is not only valuable for your business strategies in general, but it can also be used to continually improve your IVR setup. IVR systems supplement market research and lower costs by eliminating the need to hire more agents. IVRs also cut call handling times, which means even more money saved.

Self-service customer service

Speaking of consistency, an IVR allows you to serve your customers even when agents aren’t available. Callers can access basic information outside of regular business hours—or while agents are busy handling other calls—via your phone number and an IVR menu. It’s like having the perfect voicemail with the added bonus of going beyond the greeting and offering information the customer might be calling about.

Our Resources

Terms and conditions Privacy policy Nextiva IVR & Virtual Agents - Get 8 Points of Magic with Nextiva Nextiva IVR & Virtual Agents - QforMe - Infosheet

Pricing

Recurring Edition

Starting at

USD10

/ USER / Month

Text-to-Speech
Natural Language Process (NLP)
PCI DSS Level 1 Compliance
Cloud-based Virtual Agents
Voice Commands
Voice Biometrics